Resist, comply or workaround? An examination of different facets of user engagement with information systems

This paper provides a summary of studies of user resistance to Information Technology (IT) and identifies workaround activity as an understudied and distinct, but related, phenomenon. Previous categorizations of resistance have largely failed to address the relationships between the motivations for divergences from procedure and the associated workaround activity. This paper develops a composite model of resistance/workaround derived from two case study sites. We find four key antecedent conditions derived from both positive and negative resistance rationales and identify associations and links to various resultant workaround behaviours and provide supporting Chains of Evidence from two case studies

"You feel dirty a lot of the time" : policing 'dirty work', contamination and purification rituals

Following the controversial adoption of spit-hoods by some UK police forces, most recently by the London Metropolitan Police in February 2019, this article contributes to and extends debates on physical and symbolic contamination by drawing on established considerations of ‘dirty work’. The article argues that, for police officers, cleansing rituals are personal and subjective. As a relatively high-prestige occupation, police officers occupy a unique position in that they are protected by a status shield. Reflections from this ethnographic study suggest that the police uniform can be used as a vehicle for contamination and staff employ purification rituals and methods of taint management

Theoretical perspectives on organizations and organizing in a post-growth era

The fundamental assumption we base this Special Issue on is that narrow concepts of growth have become the ruling ideas of this age, entrenched both in everyday life and to a considerable extent in the theoretical thinking and traditions of research conducted by organization and management studies scholars. We explain how tacit (or overt) endorsement of unbridled economic growth (the growth imperative) has pernicious practical effects and how it tends to restrict the intellectual base of the field. We argue that notions of degrowth present scholars with challenges as well as opportunities to reframe core assumptions and develop new directions in theory and research. Envisioning a post-COVID 19 world where societies and organizations can flourish without growth is one of the most difficult tasks facing theorists. We approach this challenge first by discussing the hegemonic properties of growth ideology and second by sketching an alternative political economy as a context for reimagining social and economic relations within planetary capacities in a post-growth era. Drawing on degrowth literature in ecological economics, sociology and political ecology, we identify key principles relevant to processes of organizing for a more just and environmentally sustainable future: frugal abundance, conviviality, care, and open relocalization. We conclude by introducing the three articles we feature in this issue along with some thoughts about theorizing policy and regulatory changes needed to generate transformational change and a future research agenda. </jats:p

Orders is orders… aren’t they? Rule bending and rule breaking in the British Army

To be published in Ethnography, 2009In common with all professional armies, the British Army is a disciplined force. There is a sharply stratified rank structure and formal rules abound. There is a prima facie case therefore that when formal rules are broken or bent the individuals involved are taking part in acts of ‘resistance’ or ‘misbehaviour’ or ‘dissent’, implying a binary opposition of interests between junior and senior. However, in this article I seek to provide a more nuanced approach to identify a range of rule bending and rule breaking processes embedded in the organizational culture at unit level, through a small number of case studies. To assist in the process Goffman’s model of ‘underlife’ is adopted and extended for the British Army case, but only as a framework to assist in locating the observed events in the rich cultural milieu in which they take place. Viewed in this way, rule bending/breaking activity can be seen as complex and intricate events involving both those who break or bend the formal rules and the agents of authority in a continuing social process, part of the weft and warp of everyday life at regimental duty